MySolArc.com Registration

• How do I register? 
• How much does it cost?
• Does MySolArc.com use cookies? 
• Why is registration information important?

MySolArc.com Password

• What if I forgot my password?
• Why doesn't my password work?
• What does "Remember My Email Address" mean?

MySolArc.com Privacy and Security

• What about privacy?

Changing Users or Locations

• Can two people have an account on one computer?
• Can I create multiple accounts?
• How can I view my information from a different computer?

How do I register? 

To sign up for MySolArc.com's personalized services, just follow the instructions for new users on the registration page. 

During registration, you'll be asked to choose a password and answer a question. You will use your email address as your login ID.

Please Note: Your password must contain at least five characters including a number.

How much does it cost?

Access to MySolArc.com is included as part of your SolArc Support Agreement.

Does MySolArc.com use cookies? 

A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website and stored on your computer's hard drive. 

Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. 

Choices about Cookies

• You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

Practices Regarding Cookies

MySolArc.com uses its own cookies to store your email address when you "sign in."

Why is registration information important?

Accurate information is important in case you ever forget your password. We will need to confirm your identity using the  "Secret Question and Answer" that you provided during registration. 

Once we've confirmed your identity, we'll send your password to the email address that you gave us when you registered. If you have entered any of this information incorrectly, we will not be able to send you your password.

What if I forgot my password?

Visit the Forgot My Password page and supply the Secret Question and Answer you provided when you registered. 

Make sure to provide the same information you gave during registration or when you last updated your account. Without the correct verification information, you will not be able to obtain your password.

Why doesn't my password work?

There are multiple reasons you may be getting the "Invalid Password" error message: 

• You forgot your password, please visit the Forgot My Password page.
• If you recently registered with MySolArc.com, you may not have been approved for access.  The approval process may take up to two business days. 

What does "Remember My Email Address" mean?

When you sign in using your email address and password, your browser can "remember" this information. If you check the "Remember" box, you won't have to re-enter your email address each time you come back. 

Important: Always remember your MySolArc.com password or write it down in a safe place. For your protection, we may ask you to re-enter your email address and password when you access your Account Information. 

What about privacy?

The security of your personal information is very important to us. We realize that submitting personal information at MySolArc.com requires trust on your part. We value your trust and pledge to protect the security and privacy of any personal information you provide to us. This includes your name, address, phone number, email address, in addition to any other personal information that we collect and can be linked directly to you. We never sell or rent your personal information to any third parties under any circumstances. We collect personal information only to help us serve you better.

SolArc does, however, reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will post notice of the change on MySolArc.com for a period of at least 30 days after the change is implemented.

Can two people have an account on one computer?

Your email address is stored as a cookie on your computer, but only one MySolArc.com cookie can be stored at a time.  If you would like to have multiple users access MySolArc.com on the same computer, do not check the "Remember My Email Address" checkbox on the login page.

Can I create multiple accounts?

No, you cannot create multiple accounts in order to access MySolArc.com. Attempts to do this will result in your access privileges to MySolArc.com being revoked.

How can I view my information from a different computer?

To view your information from a different location or a different computer, log in with the same email address and password that you used to create your account. You don't need to re-register.